Shipping policy
SHIPPING POLICY
Last updated: May 17, 2026
Thank you for shopping with Dugs Doggy Delights.
This Shipping Policy explains how we process and deliver orders placed through our website.
CONTACT INFORMATION
Dugs Doggy Delights
4A Little Dockray
Penrith, Cumbria
CA11 7HL
United Kingdom
Email: dugsdoggydelights@outlook.com
Phone: 07398 600588
ORDER PROCESSING
Orders are usually processed within 1–3 working days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next working day.
We aim to dispatch all orders promptly, but processing times may occasionally vary during busy periods.
UK SHIPPING ONLY
We currently ship within the United Kingdom only.
At this time, we do not offer international shipping outside the UK.
DELIVERY TIMES
Estimated delivery times are:
- Standard UK Delivery: 2–5 working days
- Express Delivery (if available): 1–2 working days
Delivery times are estimates only and are not guaranteed.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your selected delivery method and order size.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
DELAYS
We are not responsible for delivery delays caused by:
- Royal Mail or courier delays
- Weather conditions
- Public holidays
- Industrial action
- Incorrect delivery information supplied by the customer
- Circumstances beyond our reasonable control
LOST OR DAMAGED ITEMS
If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us as soon as possible at:
dugsdoggydelights@outlook.com
Where possible, please include:
- Your order number
- Photos of damaged packaging or items
- Any relevant delivery information
INCORRECT SHIPPING DETAILS
Customers are responsible for ensuring shipping information is accurate at checkout.
We are not responsible for orders delivered to incorrectly supplied addresses.
If you notice an error in your shipping information, contact us immediately and we will do our best to assist before dispatch.
ORDER TRACKING
Where tracking is available, tracking details will be provided once your order has been dispatched.
CHANGES TO THIS POLICY
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.