Terms of service
PRIVACY POLICY
Last updated: May 17, 2026
This Privacy Policy describes how Dugs Doggy Delights (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
CONTACT INFORMATION
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
Dugs Doggy Delights
Email: dugsdoggydelights@outlook.com
Address: 4A Little Dockray, Penrith, Cumbria, CA11 7HL, United Kingdom
Phone: 07398 600588
PERSONAL INFORMATION WE COLLECT
When you use our website, we may collect the following information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details
- Order history
- Device and browser information
- IP address
- Information collected through cookies and analytics tools
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil orders
- Provide customer support
- Send order confirmations and updates
- Improve our website and services
- Detect fraud or misuse
- Comply with legal obligations
- Send marketing communications where you have consented
LEGAL BASIS FOR PROCESSING
Under UK GDPR, we rely on the following lawful bases:
- Performance of a contract
- Legal obligations
- Legitimate interests
- Consent (for marketing and non-essential cookies)
PAYMENT PROCESSING
Payments are securely processed through third-party payment providers. We do not store your full payment card information.
SHOPIFY
Our store is hosted by Shopify, which provides the e-commerce platform allowing us to sell our products and services.
Shopify may process your personal information in accordance with its own Privacy Policy.
COOKIES
We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support marketing activities.
For more information, please see our Cookie Policy.
SHARING YOUR INFORMATION
We may share your information with:
- Shopify
- Payment processors
- Delivery companies
- IT and website providers
- Legal or regulatory authorities where required
We do not sell your personal information.
DATA RETENTION
We retain your information only as long as necessary for legal, tax, accounting, and operational purposes.
YOUR RIGHTS
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request transfer of your data
- Withdraw consent at any time
To exercise your rights, contact us using the details above.
If you are unhappy with how we handle your data, you may complain to the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.